Industry Guide: Car Dealership Support
Utilise offshoring to support back-end administrative work, improve lead generation capacity, maintain client relationships and enhance business bottom line.



Reduce unqualified lead generation 

Reducing unnecessary time spent sifting through duplicate and dead leads allows Car Dealers to focus on building and maintaining client relationships and other revenue-generating activities.

Maximise customer-facing time

Having Car Dealers devote valuable time to appointment setting, and data gathering is a waste of their expertise. Hand off routine workload to help dealers focus on customer engagement and delivery. 

Increase client satisfaction

Develop and maintain relationships with existing clients without impacting customer facing time.

Expedite stock management 

Produce quality collaterals like images and videos and update price changes and further information critical to helping your sales delivery process.


Our Engagement Process

Engagement Process

Brainsource is a ‘full service’ agency and handles all aspects of your offshore staff. 

A local service delivery manager acts as your liaison point into your offshore team for all matter relating to HR, although you interact with your staff member as if they were a member of your internal team. 

Brainsource Engagement Process Diagram

Advantages of Offshoring

  • no ICT assets to pay for 
  • no time and attendance monitoring 
  • no tech support 
  • no office furniture and equipment 
  • no leased space

Roles Available



Lead Generation Specialist 

  • Prospect, qualify and generate new sales leads 
  • Call prospective buyers to generate new business 
  • Document, update and maintain client lists 
  • Build and maintain customer relationships 

Appointment Setter 

  • Schedule and follow-up appointments 
  • Respond to emails and phone queries 
  • Gather and document accurate customer data 
  • Create a customer database for client retention 

Service Adviser 

  • Provide quotes for vehicle service and repair 
  • Determine customer requirements and assist in the selection process 
  • Develop and maintain customer relationships 
  • Arrange loan vehicles for customers 

Finance and Insurance Manager 

  • Offer vehicle financing and insurance to customers 
  • Seek new lending institutions and build relatioships 
  • Secure competitive interest rates and financing programs 
  • Understand and comply with federal, state and local regulations


Social Media Marketing Administrator 

  • Publish blog content 
  • Manage SMS opt-outs 
  • Post content to website and social media 
  • Provide timely industry news 

Creative Designer 

  • Create brochures 
  • Make photo touch ups 
  • Design custom newspaper and magazine ads 
  • Create layout for monthly newsletters 
  • Design booklets, DL flyers, posters, window cards 
  • Draft internal documents 


  • Database Cleansing 
  • Web Developer 
  • SEO Specialist 
  • Personal Assistant 
  • Data Entry Specialist 
  • Telemarketer 
  • Marketing Specialist 
  • Copywriter



Download our Car Dealership Industry Guide below for more information.

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