Industry Guide: Real Estate
Reduce non-revenue time, grow the rent roll, close more business and enhance your business bottom line.


Reduce non-revenue time 

Sharing, reducing or removing back-office workload allows front line staff more time to engage with the market and focus on revenue-generating activities. 

Maximise skills 

Paying agents to complete paperwork and build proposals is a waste of their closing skills. Hand off the back-office work and utilise their relationship skills to maximum potential. 

Grow the rent roll 

Dramatically reducing leasing team costs allows your business to manage a larger rent roll and implement new efficiency initiatives without worrying about high salary costs. 

Close more business 

Agents walking into vendor discussions armed with latest research, tailored presentations, and pre-filled paperwork increase both deal probability and velocity. 

Enhance brand 

Reduce marketing costs or offer 24×7 support with experienced staff at a low cost. Promote your brand as super-responsive and always open for business. 

Our Engagement Process

Engagement Process

Brainsource is a ‘full service’ agency and handles all aspects of your offshore staff. 

A local service delivery manager acts as your liaison point into your offshore team for all matter relating to HR, although you interact with your staff member as if they were a member of your internal team. 

Brainsource Engagement Process Diagram

Advantages of Offshoring

  • no ICT assets to pay for 
  • no time and attendance monitoring 
  • no tech support 
  • no office furniture and equipment 
  • no leased space

Roles Available


Sales & Marketing Assistant

  • Order and prepare brochure
  • Order and prepare signage, rental cards and window displays
  • Add agency logo to listing photos
  • Order floor plan drawings
  • Contact buyers and sellers to collect testimonials

Listings Assistant

  • Create listings with descriptions, photos, attributes and price
  • Add open times and auction details
  • Edit photos as required and upload to various listing portal
  • Adjust price, auction details and open times as required
  • Add sold notifications and take down from portal on sale

Contracts Assistant

  • Perform Title Searches
  • Prefill Contracts of Sale for Agents
  • Prefill Lease Contracts for Property Managers
  • Prepare Exclusive Agency Agreements

Social Media Marketing Administrator 

  • Publish blog content 
  • Manage SMS opt-outs 
  • Post content to agency website and social media 
  • Upload property videos on YouTube 
  • Book newspaper ads 

Creative Designer 

  • Create brochures 
  • Make photo touch ups 
  • Draw (simplified) floor plans 
  • Design custom newspaper and magazine ads 
  • Create layout for monthly newsletters 
  • Design booklets, DL flyers, posters, window cards 
  • Design and create layout for monthly magazine and booklet 
  • Draft internal manuals 

Creative Writer 

  • Write and edit listing descriptions 
  • Write and edit social media posts 
  • Edit contents of brochures 
  • Write general ad copy 
  • Proofreading documents


Routine Inspection Administrator 

  • Create and set up contact and property files 
  • Enter new businesses for property managers in CRM 
  • Ensure ‘pool safety certificate’ 
  • Email clients regarding Property Managers’ information 
  • Respond to general tenant enquiries 
  • Adjust and reschedule runs 
  • Send out entry notice documents to tenants 
  • Schedule CRM and calendar invites 
  • Coordinate with office for daily inspection sheets 

Repairs and Maintenance Scheduler 

  • Create maintenance request 
  • Call tenants to clarify information as needed 
  • Confirm access arrangements 
  • Prepare entry notices, keys, etc. 
  • Issue Work Orders and Quote Requests as required 
  • Source Request for Quotes and send details to property manager 
  • Inform property manager instantly when Quotes are returned 
  • Prior to commencement, follow up tradesperson 
  • Upon completion, coordinate with property manager to inspect work 
  • Inform owner and property manager when the job is complete


Accountant / Bookkeeper 

  • Handle commission tracking, reporting and payments 
  • Prepare conjunction reporting and payments 
  • Manage accounts payable and accounts receivable 
  • Monitor general ledger 
  • Prepare end-of-month reports 
  • Calculate payroll, reimbursements, etc 

Assistant Bookkeeper 

  • Receive, check and enter invoices into trust or accounting system 
  • Prepare cost sheets 
  • Receive, check and enter invoices into general accounting system 
  • Prepare drawdowns from trust account 
  • Review payments and prepare the associated EFT 
  • Check paperwork for new listings 
  • Enter advertising campaigns into trust system 
  • Manage issues arising from lack of compliance with regard to documentation 

Arrears Administrator 

  • Chase rent arrears 
  • Prepare Notice to Remedy Breach due to rent arrears 
  • Send Notice to Vacate due to unremedied breach 
  • Set up payment plans for tenants 
  • Educate tenants about rent cycles, due dates and payments 

Invoice Administrator 

  • Action Invoice Request emails from property managers 
  • Action tenant special requests regarding invoices 
  • Ensure Notice to Remedy Breach is issued after contact attempts 
  • Check correct computation of water invoices, etc. 
  • Chase invoices for payment


Assistant Administrator 

  • Assist the sales administration department across all offices 
  • Prepare marketing materials for new properties going into the market 
  • Send market reports on behalf of all agents 
  • Do appraisal reports generated from telemarketers and allocate to agents 
  • Create contract packs for agents ready to present it to the prospective buyer 
  • Create monthly newsletter and reports 

Download our Real Estate industry guide versions below for pricing details.

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