Engagement Process

Brainsource is a ‘full service’ agency and handles all aspects of your offshore staff. 

A local service delivery manager acts as your liaison point into your offshore team for all matter relating to HR, although you interact with your staff member as if they were a member of your internal team. 

Advantages of Offshoring

• no ICT assets to pay for 
• no time and attendance monitoring 
• no tech support 
• no office furniture and equipment 
• no leased space

SALES ROLES AVAILABLE

Sales & Marketing Assistant

• Order and prepare brochure
• Order and prepare signage, rental cards and window displays
• Add agency logo to listing photos
• Order floor plan drawings
• Contact buyers and sellers to collect testimonials

Listings Assistant

• Create listings with descriptions, photos, attributes and price
• Add open times and auction details
• Edit photos as required and upload to various listing portal
• Adjust price, auction details and open times as required
• Add sold notifications and take down from portal on sale

Contracts Assistant

• Perform Title Searches
• Prefill Contracts of Sale for Agents
• Prefill Lease Contracts for Property Managers
• Prepare Exclusive Agency Agreements

MARKETING ROLES AVAILABLE 

Social Media Marketing Administrator 

• Publish blog content 
• Manage SMS opt-outs 
• Post content to agency website and social media 
• Upload property videos on YouTube 
• Book newspaper ads 

Creative Designer 

• Create brochures 
• Make photo touch ups 
• Draw (simplified) floor plans 
• Design custom newspaper and magazine ads 
• Create layout for monthly newsletters 
• Design booklets, DL flyers, posters, window cards 
• Design and create layout for monthly magazine and booklet 
• Draft internal manuals 

Creative Writer 

• Write and edit listing descriptions 
• Write and edit social media posts 
• Edit contents of brochures 
• Write general ad copy 
• Proofreading documents

INSPECTION ROLES AVAILABLE 

Routine Inspection Administrator 

• Create and set up contact and property files 
• Enter new businesses for property managers in CRM 
• Ensure ‘pool safety certificate’ 
• Email clients regarding Property Managers’ information 
• Respond to general tenant enquiries 
• Adjust and reschedule runs 
• Send out entry notice documents to tenants 
• Schedule CRM and calendar invites 
• Coordinate with office for daily inspection sheets 

Repairs and Maintenance Scheduler 

• Create maintenance request 
• Call tenants to clarify information as needed 
• Confirm access arrangements 
• Prepare entry notices, keys, etc. 
• Issue Work Orders and Quote Requests as required 
• Source Request for Quotes and send details to property manager 
• Inform property manager instantly when Quotes are returned 
• Prior to commencement, follow up tradesperson 
• Upon completion, coordinate with property manager to inspect work 
• Inform owner and property manager when the job is complete

ACCOUNTING ROLES AVAILABLE 

Accountant / Bookkeeper 

• Handle commission tracking, reporting and payments 
• Prepare conjunction reporting and payments 
• Manage accounts payable and accounts receivable 
• Monitor general ledger 
• Prepare end-of-month reports 
• Calculate payroll, reimbursements, etc 

Assistant Bookkeeper 

• Receive, check and enter invoices into trust or accounting system 
• Prepare cost sheets 
• Receive, check and enter invoices into general accounting system 
• Prepare drawdowns from trust account 
• Review payments and prepare the associated EFT 
• Check paperwork for new listings 
• Enter advertising campaigns into trust system 
• Manage issues arising from lack of compliance with regard to documentation 

Arrears Administrator 

• Chase rent arrears 
• Prepare Notice to Remedy Breach due to rent arrears 
• Send Notice to Vacate due to unremedied breach 
• Set up payment plans for tenants 
• Educate tenants about rent cycles, due dates and payments 

Invoice Administrator 

• Action Invoice Request emails from property managers 
• Action tenant special requests regarding invoices 
• Ensure Notice to Remedy Breach is issued after contact attempts 
• Check correct computation of water invoices, etc. 
• Chase invoices for payment

ADMINISTRATIVE ROLES AVAILABLE 

Assistant Administrator 

• Assist the sales administration department across all offices 
• Prepare marketing materials for new properties going into the market 
• Send market reports on behalf of all agents 
• Do appraisal reports generated from telemarketers and allocate to agents 
• Create contract packs for agents ready to present it to the prospective buyer 
• Create monthly newsletter and reports