The Western Australian public is back in a (hopefully brief) period of lockdown due to Covid-19.

For business, it’s a timely reminder that this pandemic is far from over yet, and that ongoing challenges in maintaining service delivery are likely to feature in our operating models for some time to come.

With offices in Australia and the Philippines, we also experienced sporadic periods of lockdown in both jurisdictions throughout the pandemic. During the prior lockdown, we developed some resilience to this circumstance, and used our multiple locations to ‘load-balance’ the business, re-allocating operating activities (wherever possible) to the area that was still trading.

This has allowed us to continue trading at a time when other service organisations were either scrambling to enable remote working or suspending services altogether. The lesson from all of this is that remote service locations can be an invaluable item in the business continuity toolkit as a risk control for service disruption, and can even provide competitive advantage when other market participants cannot be as agile.

My light at the end of the tunnel for this pandemic (apart from global immunity) is that the business community will emerge more resilient, more agile, and more responsive to short-term customer needs. For more information on offshoring and remote work, contact us today!